FREQUENTLY ASKED QUESTIONS
If you're buying from a reputable seller, you should receive a product that closely matches the picture. However, slight variations can occur due to factors like lighting, manufacturing differences, or color calibration on screens.
To ensure accuracy:
Check product descriptions carefully.
Read customer reviews and look for real-life photos.
Verify the seller's return and refund policies.
If you’re buying from Astruvio.com, I can help check details or policies for you! 😊
You can usually view your sales receipt in one of the following ways:
Order Confirmation Email – Check your inbox for an email from the store after your purchase.
Your Account on the Store’s Website – Log in to your account, go to "Order History" or "My Orders" to find your receipt.
Contact Customer Support – If you can’t find it, the store’s support team can resend your receipt.
If you’re referring to a purchase from Astruvio.com, let me know, and I can guide you through the exact steps! 😊
To return an item, follow these steps:
Check the Return Policy – Visit Astruvio.com and review the return policy for eligibility, timeframe, and any conditions.
Prepare the Item – Ensure the item is in its original condition with tags, packaging, and accessories.
Ship to the Return Address – Send the item to:
1724 Asbury Ave, Evanston, IL 60201, United States.
Provide Tracking Information – If required, share the tracking details with customer support.
Wait for Processing – Refunds or exchanges will be processed once the return is received and inspected.
If you need more help, let me know! 😊
Availability of out-of-stock items depends on the product and supplier. To check if an item will be restocked:
Visit astruvio.com – Some product pages may indicate restocking details.
Sign Up for Notifications – If available, subscribe for restock alerts on the product page.
Contact Customer Support – Reach out to Astruvio’s support team for specific information about restocking.
Let me know if you need help finding their contact details! 😊
Shipping destinations depend on Astruvio's shipping policy. To check where you can ship your order:
Visit astruvio.com – Look for the "Shipping Policy" or "FAQ" section.
Check During Checkout – Enter your address at checkout to see if shipping is available.
Contact Customer Support – If you're unsure, reach out to Astruvio’s support team for confirmation.
Let me know if you need help finding more details! 😊
